Terms & Conditions

These Terms & Conditions set out the rules for using the Fiberglass World online store, including the terms of placing orders, payment and delivery methods, the right of withdrawal and the complaint procedure. These Terms apply both to Consumers and to Business customers using the Store.

1. General provisions

The online store operating under the Fiberglass World brand is run by the company whose full details are set out in the Seller details section. These Terms define the rules and procedure for concluding a distance Sales Agreement via the Store.

The Terms are made available free of charge in a manner that allows them to be obtained, reproduced and stored. The Customer is required to read the Terms before placing an order; acceptance is voluntary but necessary to place an order.

2. Definitions

• Seller — Malpol Statuary Eksperts sp. z o.o., operating the Store.
• Store — the Fiberglass World online store operated by the Seller.
• Customer — any entity making purchases through the Store.
• Consumer — a natural person concluding an agreement with the Seller not directly related to their business or professional activity.
• Goods — a movable item available in the Store (a fiberglass figure) being the subject of the Sales Agreement.
• Order — the Customer's declaration of intent aimed directly at concluding a Sales Agreement.
• Business days — Monday to Friday, excluding public holidays.

3. Seller details

The owner and operator of the Store and party to the Sales Agreement is:

The Seller can be contacted by e-mail at the address above and by phone — contact details are available on the Contact page.

4. Technical requirements

Using the Store requires a device with Internet access, an up-to-date web browser with JavaScript and cookies enabled, and an active e-mail account. The Seller takes measures to ensure the correct operation of the Store.

5. Placing orders and conclusion of the agreement

Orders can be placed 24 hours a day, 7 days a week, in the following steps:

1. adding the selected Goods to the basket;
2. choosing the delivery method and payment method;
3. providing the data required to process the order;
4. confirming the order with an obligation to pay.

Due to the nature of the Goods (figures made of laminate, often made to individual order), some products are produced on request. In such cases we recommend contacting the Seller before confirming the order to agree the specification and lead time. The Sales Agreement is concluded when the Seller confirms acceptance of the order by e-mail.

6. Prices and payment methods

All prices shown in the Store are gross prices (including VAT) and are expressed in Polish zloty (PLN); prices may also be shown in EUR. The binding price is the one displayed next to the Goods at the time the order is placed.

For a traditional bank transfer, the Goods are processed once the full amount is credited to the Seller's account. For large-format or made-to-order products the Seller may require an advance payment. On request the Seller issues a VAT invoice.

7. Fulfilment and delivery

The order processing time is counted from the moment the payment is credited and is stated individually for each product. In-stock products are usually shipped within 2–5 business days; for made-to-order products the lead time is agreed individually.

Due to the size and weight of fiberglass figures, the transport cost is determined individually after the order is placed. Please contact us for a delivery quote.

8. Right of withdrawal

A Consumer who has concluded a distance agreement may withdraw from it within 14 days without giving any reason and without incurring costs, except for the direct cost of returning the Goods. The period runs from the day the Goods are taken into possession.

To exercise the right of withdrawal, the Consumer must inform the Seller of their decision by an unequivocal statement (e.g. a letter sent by post or an e-mail to contact@fiberglass-world.com). The refund will be made promptly, no later than within 14 days.

The right of withdrawal does not apply, among others, to agreements where the subject of the service is a non-prefabricated item, made to the Consumer's specification or serving their individualised needs (figures made to individual order).

9. Complaints and returns

The Seller is obliged to deliver Goods free from defects and in conformity with the agreement. If the Goods are found to be non-conforming, the Customer has the right to file a complaint.

Complaints should be submitted to contact@fiberglass-world.com or in writing to the Seller's registered address, stating a description of the defect, the order number and the request (repair, replacement, price reduction or withdrawal). Please include photo documentation where possible.

The Seller reviews the complaint within 14 days of receipt and informs the Customer of the outcome. If the complaint is upheld, the Seller bears the cost of returning the Goods.

10. Out-of-court dispute resolution

Consumers may use out-of-court methods of handling complaints and pursuing claims, including via the EU online ODR platform available at ec.europa.eu/consumers/odr.

11. Personal data

The controller of Customers' personal data is the Seller. The rules for processing personal data and the use of cookies are described in detail in the Privacy Policy.

12. Final provisions

In matters not regulated by these Terms, the generally applicable provisions of Polish law apply, in particular the Civil Code and the Consumer Rights Act. The Seller reserves the right to amend these Terms for important reasons; orders placed before the changes take effect are governed by the previous version of the Terms.